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In accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), 51�Թ� patients may complain about how 51�Թ� uses and discloses their Protected Health Information (PHI). All patient complaints will be submitted to the HIPAA Privacy Officer for investigation and resolution. (See the policy document for procedures on submitting a complaint.) 51�Թ� has established a comprehensive HIPAA privacy and security program to prevent unauthorized access to protected health information (PHI). This policy sets forth Pacific's approach to investigating and responding to patient complaints about privacy practices. This policy applies to the workforce members of 51�Թ�’s Healthcare Clinics.  51�Թ� is a hybrid entity. Only the health care component (i.e., the covered functions) of 51�Թ� must comply with this policy. All references in this policy to “51�Թ�” shall be construed to refer only to the health care components of 51�Թ�. 

Updated July 2025